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ACPNY's Digital Patient Experience

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The Patient Experience Begins with myACPNY

When you come to AdvantageCare Physicians (ACPNY) for your care needs, your patient experience extends far beyond the time you spend in our medical offices. ACPNY’s digital patient experience makes it easier than ever for you to find the right care, connect with your providers, and gain a fuller understanding of your health picture – and it all starts with the myACPNY patient portal. As the core of your digital patient experience, myACPNY helps you digitally manage your care before, during, and after your visit, all from your mobile device or computer.

Before Your Visit

Even before you set foot in an ACPNY office, you can use the myACPNY patient portal to find a provider or medical office location that is most convenient for you and meets your care needs. From there, you can schedule an appointment, prepare for your visit, and make your care experience as seamless as possible. Before your visit, use myACPNY to:

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  • Review any history of your prior visits.
  • Use the Symptom Checker feature to help guide on what type of care you should seek.
  • Verify your billing and insurance information, which will be securely stored for all future appointments and streamline check-in and check-out.
  • Update contact information and communication preferences to let us know the best way to get in touch with you.
  • Confirm and check in for your appointment up to seven days in advance.
  • View the Care Team you’ll work with so you can get to know their backgrounds and areas of expertise.
  • Use the Wait List feature to learn about earlier appointment times, making it possible to see your provider even sooner than you originally scheduled.
  • Benefit from messages designed to help you prepare for procedures such as colonoscopy screenings, or lead you through a series of visits, such as for prenatal care.
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During Your Visit

Once you’ve arrived for your appointment, you can use myACPNY on your mobile device in the office to:

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  • Let the front desk staff know you’ve arrived with the Hello Patient feature, which can help reduce your wait time.
  • Check out faster, making any payments with Google Pay or Apple Pay.
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After Your Visit

Your ACPNY patient experience doesn’t end just because you’ve left our offices. After your appointment, you can use myACPNY to:

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  • Access your after-visit summary to review everything you discussed with your provider.
  • Request prescription refills without needing to visit a medical office.
  • View test results and medical records.
  • Get reminders to schedule check-ups, screenings, immunizations, and other routine visits to help you stay on top of your care.
  • Review educational materials related to your visit to learn more about your health, condition, and treatment.
  • Fill out a patient experience survey to tell us about your visit, which helps us continually improve the quality of your care.
  • Check the status of billing balances and payments.
  • Request a copy of your health records or share them with providers, without needing to visit a medical office.
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How to Sign Up for myACPNY

No matter what your personal health picture looks like, the myACPNY patient portal can help you better manage your care and communicate more easily with your provider and Care Team.

You can either sign up for myACPNY on your computer, or through your mobile device by visiting the Apple App Store or Google Play Store.

In observance of Thanksgiving, ACPNY offices will be operating on a holiday schedule. For your convenience, select offices will remain open. Learn more.

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